Common purchase queries answered
Return & Exchange
- SexShopPaphos.com hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.
- The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase.
- We are happy to offer an exchange for your purchase with another product(s) of the same price within 14 days of receiving your order. Please note that shipment charges will apply for the exchange process.
- You may exchange unused and unopened products within 30 days for alternative items.
- While you are receiving your parcel from Courier Service. Please check the parcel, if the seal is broken or box is damaged.
- In case if the box is damaged or seal is broken, file a compliant to respective postal/courier service and let us know as early as possible.
- SexShopPaphos.com We are happy to offer an exchange for your purchase with another product(s) of the same price within 14 days of receiving your order. Please note that shipment charges will apply for the exchange process.
- Unfortunately, due to our strict health and hygiene regulations, we cannot exchange unwanted items if the products have been used or any of the original packaging is missing or broken.
- All sex toys ordered, are checked and tested before shipment. Batteries are placed into electric vibrating sex toys and test them before shipment and all these, in order to eliminate the possibility of faulty products.
- If in case, a product is damaged, please, call us on +357 99-065060 or contact us via email info@sexshoppaphos.com. Please state the condition of the product and if not used, we will happily exchange it or refund the credit in your account.
- Please notify us about faulty or incorrect goods with in 24 hours, so we can rectify the problem quickly for you.
- Some, high end manufacturers such as LELO, FUN FACTORY, WE-VIBE, FUN TOYS, offer full one (1) year warranty on all there products. All the rest of the manufacturers, are sold with three (3) months warranty.
- Warranty commences from the date of purchase. Warranties apply when products failed to comply due to manufacturers misfault, design or wrong materials used.
- Sexshoppaphos.com does not hold any responsibily, for products failure due to misuse or lack of proper maintenance.
- You have the right to cancel your order within 24 hours for a full refund. SexShoPaphos.com work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
- Also note that if your order was despatched before your order cancellation, the shipping cost will be reduced from your refund money.
- If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry. We are happy to refund or exchange items. Please remember to keep your knickers on though!
- You will also need to make sure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed unless they are faulty.
- We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.
- Please return the faulty product back to us in a discreet packaging with the same courier as you have originaly reeived the product. We mainly use domestic courier companies such as ACS.
Please send back to us with ACS courier
Evripidou & Aresti Trading LTD,
7 Kinira, Agios Theodoros
8011 Paphos, Cyprus
+357-99-065060